Dear Hamoody:

Hello sir. I am writing to you in hopes that you could possibly pass this message on to your father, as I couldn't find an email address anywhere to message him personally.
On Saturday March 21 after doing a lot of research on the proper dealership to purchase a van to be modified from. I went to Countryside Dodge and met with Marco Tirone. My daughter has a severe disability, which leaves her wheelchair bound, and in and out of hospital and also on life support a number of times last year. I wanted to give my business to a company who supports the special needs community, who gives back to families, and who has a love for children. I did a lot of online digging and asking people about the Rafih Group.

I was very excited to go meet with Marco and check out the selection of dodge grand caravans for my little princess to make wheel chair accessible. And to even more of my surprise when we showed up the love and affection given to my little girl when we showed up brought tears to my eyes. Marco treated my daughter as one of his own, he was an outstanding salesman, and I knew right away that I would be choosing Countryside as my choice of dealership for the van. I went into the office where once again I was amazed by the outstanding customer service as well as the affection shown towards my special needs child by Nicole Langlois. It is not an easy task having a special needs child, so to be treated with such care and respect, and have them talk to my little girl with such love really meant a lot to me. I have a large community of special needs parents that I am in touch with and I will be highly recommending the Rafih Group dealerships, and also be highly recommending Marco and Nicole for future wheel chair van purchasing to these other parents.

I would just like to say from a mother facing many challenges, fears and worries with my child's illness, to have someone such as Mr. Terry Rafih and his associates and family supporting the community and the vast group of children both with illness and without, really means a lot to someone like me. It's very hard to find people who are willing to help others, and I know personally how much help we need. You sir, have a heart of gold and I truly wish more people would follow in your footsteps, because I believe the world would be a much better place. I am very close to John Bechara (brother to Tony and Danny Bechara) and I must say that they all spoke in such high regard of the Rafih family, along with Marco's comments as well as outstanding customer service has really made choosing Countryside Dodge more of a pleasure than anything else.

It was also brought to my attention that the Rafih group is known to reach out to families in need, those who may be very low income, or be facing extreme challenges. I've never been one to ask for any type of help, but I realize in doing so I may be providing my two young children with a better life than I myself can provide alone. I am currently off work to attend to my child's medical needs, and would greatly appreciate any form of help that the Rafih group may be able to offer to my family at this time. I will be spreading the word of the outstanding performance of your employees, as well as highly recommending to the therapists at the treatments centres to be sending families your way for their van purchases because I truly am blown away and amazed with my experience. Thank you for being exactly what Ontario needs, for being exactly what these local families need, and for giving me the opportunity to be a customer now and for years to come. I will gladly be purchasing my own personal vehicle from you in the future when I am able to return to work.

Thank you for your time and keep up the amazing work Mr. Rafih!!!!!!!

Kate K.

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